Policies

By engaging o1o Digital Mall ("o1o", "we", "our", "us") for any service, or by using our website at o1o.store, you ("Client", "you") agree to these Terms of Service. If you do not agree, do not use our services.

We provide digital services including Website Development, Content Creation, SEO & AEO, Digital Marketing, AI Ads & Video, and Business Consulting. The specific scope of each engagement is defined in a written proposal or statement of work agreed with the Client.

You agree to provide timely feedback, accurate information, required assets (logos, brand guidelines, copy where applicable), and access to any platforms necessary to deliver the work. Delays caused by missing input may shift the delivery timeline.

Projects require a 50% deposit to commence, with the remaining 50% due on completion. Payments are accepted in NOK, EUR, GBP, USD, AUD and CAD via bank transfer or international payment platforms such as Revolut and Wise. Invoices are due within 14 days unless otherwise agreed in writing. Late payments may pause active work.

Each deliverable includes a reasonable number of revision rounds as specified in the proposal. Additional rounds beyond that scope may be quoted separately.

Upon full payment, the Client owns the final delivered assets specific to their project (custom code, content, and designs commissioned for them). Third-party components, open-source libraries, and o1o's pre-existing tools and methodologies remain the property of their respective owners. o1o retains the right to showcase completed work in its portfolio and marketing materials unless the Client objects in writing before delivery.

Any business consulting, market entry, or operational guidance we provide is general and practical in nature. It is not a substitute for licensed legal, tax, immigration, accounting, or regulatory advice. For formal filings, registrations, or advice on your specific situation, we will refer you to a qualified local professional in the relevant jurisdiction. You are responsible for any decisions or filings you make based on our general guidance.

To the fullest extent permitted by applicable law, o1o's total liability for any claim arising out of or relating to our services is limited to the fees paid by the Client for the specific engagement giving rise to the claim. We are not liable for indirect, incidental, consequential, or punitive damages, including lost profits, lost data, or business interruption.

Either party may terminate an engagement with written notice. If terminated by the Client, the deposit is non-refundable and any additional work completed to date will be invoiced. If terminated by o1o without cause, we will refund any prepaid amounts corresponding to undelivered work.

Both parties agree to keep confidential any non-public information exchanged during an engagement, including business plans, strategy, credentials and financial information. This obligation survives the end of the engagement.

These Terms are governed by the laws of the jurisdiction in which o1o Digital Mall is primarily established at the time of the agreement (jurisdiction placeholder — confirmed in the individual engagement contract). Disputes will be resolved in good faith through direct negotiation before any formal action.

We may update these Terms from time to time. Material changes will be reflected on this page with a new "Last updated" date. Continued use of our services after changes constitutes acceptance.

Questions about these Terms? Email hello@o1o.store.

We collect information you provide directly (name, email address, company, project details, payment information) and technical information gathered automatically when you visit o1o.store (IP address, browser type, pages viewed, referring URL, device information).

We use your information to respond to inquiries, deliver services, process payments, send project-related communications, improve our website and services, and comply with legal obligations.

Where UK or EU GDPR applies, we rely on the following legal bases: performance of a contract (to deliver services you've requested), legitimate interests (to run and improve our business), consent (where required, for example for marketing communications), and legal obligation (for tax and accounting records).

Our website uses cookies. See the Cookie Policy below for details on how we use them and how you can control them.

We do not sell your personal information. We share information only with trusted service providers we use to operate our business (for example: hosting, analytics, payment processors, email delivery), and only to the extent necessary for them to provide their service. Where required, we have written agreements in place with these providers.

We implement reasonable technical and organisational measures to protect your information, including encryption in transit, access controls and vendor selection. No system is 100% secure, and we cannot guarantee absolute security.

We keep personal information only as long as necessary for the purposes described, or as required by law (for example tax and accounting records). When no longer needed, we delete or anonymize it.

Depending on where you live, you may have rights over your personal information, including:

• UK/EU (GDPR / UK GDPR): access, rectification, erasure, restriction, portability, objection, and the right to lodge a complaint with a supervisory authority.
• Australia (Privacy Act 1988): access to and correction of your personal information, and the right to complain to the Office of the Australian Information Commissioner.
• Canada (PIPEDA): access to and correction of your personal information, and the right to complain to the Office of the Privacy Commissioner of Canada.

To exercise any of these rights, contact hello@o1o.store.

Because we operate across Norway, the UK, Australia and Canada, your information may be transferred to and processed in countries other than your own. Where required, we use appropriate safeguards such as standard contractual clauses.

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have, please contact us and we will delete it.

We may update this Privacy Policy from time to time. Material changes will be reflected on this page with a new "Last updated" date.

Email hello@o1o.store for any privacy questions or requests.

Cookies are small text files stored on your device by websites you visit. They help sites work correctly, remember your preferences, and provide information to site owners.

Some cookies are set by third-party services embedded on our site (for example analytics or embedded content). Those third parties have their own privacy and cookie policies, which govern how they use the data collected.

You can control cookies through your browser settings — block them, delete existing cookies, or be notified before one is set. Blocking essential cookies may affect how our site works.

We may update this Cookie Policy as our site or applicable laws change. Material changes will be reflected on this page with a new "Last updated" date.